Telstra's crap customer service for the iPhone
A week of waiting, 10 calls, many hours on, hold still don't have my iphone unlocked! I bought it outright so i could use on any carrier and then rang the magic number to get it unlocked to any carrier 1800 782 489.
Rang them on Monday no joy. Received a call Tuesday from customer service section saying that they were waiting on Apple. Now a week later and many calls to telstra today I got fobbed off by saying that I had to follow the instructions on the apple site and that my IMEI had been logged with Apple as being unlocked and that I would have to do something my end to complete it ?
Wtf ? So I asked what that was and telstra customer support did not know and then the said look it up in the documentation supplied with the phone. Jeez so I doubled checked everything looked at the web site and left yet another message for the person dealing with my unlocking request.
No answer once again. Waiting ..
posted by Chris Gatford @ 2:13 PM
2 comments
2 Comments:
sounds very Telstra ... I went with Optus for my iPhone ... work pays so I don't care about cost ... though I think the Telstra 3G network would be a bit better.
Its so typical of Telstra (another lame Aussie corp that doesn't get customer service - like Qantas).
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